REPLACEMENT, RETURN & REFUND

Replacement –

  • Replacement of the products may be considered in below scenarios
  • In-transit damage of the product if such instances reported within 24 hours of product delivery.
  • If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
  • In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and
    product evaluation.
  • The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
  • Scenarios where Replacement of the products is not allowed.
  • No replacement is allowed for any expired product.
  • Used products are strictly not allowed for replacement.

Return –

  • Products are delivered on NON – RETURNABLE BASIS.
  • Return is allowed only in case of delivery of incorrect or damaged products.
  • Three Consecutive returns without any valid reason.
  • Broken Sealed / Used of any product will not be applicable for any return or refund.

Refund –

  • Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
  • Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
  • Refunds via E-Voucher can be redeemed on next purchase at Village2Urban within the
    validity date.
  • Refunds to bank accounts shall be processed within 7-8 business days (Subject to
    clearance in quality check).
  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
  • Cash Refunds are not allowed for COD orders.
  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s)
    and the package is lost in transit.

Order Cancellation:

  • Customers can request order cancellation within 2 hours of placing the order
  • During the hours of 10:30 AM to 6:30 PM, Monday to Friday.
  • Order Cancellation request, call at 7838089369 or email us at help@village2urban.com.
  • Once the order is fulfilled, cancellation is not possible.